Privacy policy

Privacy Policy for Stone River Gems

Stone River Gems (“we,” “our,” “us,” or “the Site”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and manage your personal information when you visit or make a purchase from stonerivergems.com.au.

By using our Site, you agree to the collection and use of information in accordance with this Policy.

Collecting Personal Information

When you visit the Site, we collect information about your device, interactions with the Site, and details required to process purchases. We may also collect information if you contact us for customer support.

“Personal Information” refers to information or opinions that can identify you as an individual.

Types of Information Collected

Device Information

  • Examples: browser type/version, IP address, time zone, cookie data, pages viewed, search terms, site interactions.

  • Purpose: to ensure the Site functions correctly, optimise performance, and analyse usage for improvements.

  • Source: automatically collected via cookies, log files, web beacons, tags, and pixels.

  • Shared with: Shopify and analytics providers.

Order Information

  • Examples: name, billing/shipping address, payment details, email address, phone number.

  • Purpose: to process orders, take payment, arrange shipping, provide confirmations, and communicate with you.

  • Source: collected directly from you.

  • Shared with: Shopify, payment gateways, shipping/courier providers.

Customer Support Information

  • Examples: your name, contact details, correspondence.

  • Purpose: to provide support and resolve queries.

  • Source: collected directly from you.

  • Shared with: customer support platforms.

Minors

Our Site is not intended for individuals under 16 years of age. We do not knowingly collect data from children. If you believe a child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We may share your personal information with third parties where necessary to provide our services, including:

* Shopify (our online store platform): Shopify Privacy Policy
* Payment providers and shipping partners (to fulfil your order)
* Analytics and marketing platforms (see “Behavioural Advertising” below)
* Legal obligations: to comply with lawful requests (e.g. subpoenas, regulatory requirements).

Overseas Disclosure
As our Site is hosted by Shopify, your information may be stored on servers located outside Australia, including in Canada, the United States, and other jurisdictions where Shopify or our third-party providers operate.

Behavioural Advertising

We may use your Personal Information for targeted ads or marketing:

More info on targeted ads: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

Using Personal Information

We use your information to:

  • Provide and deliver our products and services

  • Process payments and arrange shipping

  • Communicate with you about your order or our offerings

  • Screen for fraud and security risks

  • Improve our Site, products, and services

  • Send marketing communications (where permitted by law and with your consent, where required)

Access, Correction, and Your Rights

You may request access to the personal information we hold about you, or request correction if you believe it is inaccurate, incomplete, or out of date. Please contact us at hello@stonerivergems.com.  We will respond within a reasonable timeframe, generally within 30 days.

Additional Rights for EEA Residents (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the GDPR, including:

  • The right to access, correct, update, or delete your personal information

  • The right to object to processing or request restriction of processing

  • The right to data portability

  • The right to withdraw consent at any time

Legal bases for processing:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Protection of vital interests

  • Public interest

  • Legitimate business interests

Data retention: We retain your information unless and until you request its deletion, or for as long as necessary to fulfill the purposes outlined in this Policy, unless you request its deletion and no longer have an active transaction with us.

Automated Decision-Making

We do not use fully automated decision-making that has a legal or significant effect on you. Shopify may use limited automated tools to prevent fraud.

Cookies

We use cookies for functionality, performance, and advertising purposes. You can manage cookies through your browser settings. Blocking cookies may affect site functionality.

More info: www.allaboutcookies.org

Do Not Track

We do not alter our data collection in response to Do Not Track signals due to the lack of a consistent industry standard.

Changes to this Policy

We may update this Privacy Policy periodically. Changes will reflect operational, legal, or regulatory updates.

Contact Us

For more information, questions, or complaints, please contact us at:

Email: hello@stonerivergems.com

Last Updated: September 29th, 2025

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992